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Inside Sales Representative

Department: Customer Business Development
Location: Wilmington, MA


Summary: Acts as the primary, mostly self-directed, customer service and sales representative on customer accounts.


Essential Duties and Responsibilities: Include the following. Other duties may be assigned:

Work with Field Sales Representatives to increase business at assigned accounts.

Identify, profile, qualify and quantify key growth markets and accounts.

Develop solid working relationships with key contacts within assigned customers.

Provide high levels of customer service through phone calls, emails, letters and faxes.

Develop and execute effective quoting strategies for assigned customers.

Provide regular backup support for other Inside Sales team members.



To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgement - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.



Strong interpersonal and communications skills.

Minimum 4 years successful inside sales experience in industrial sales, preferably in the fastner industry.

Proven track record of growing business through successful long-term relationships with key customers and core suppliers.

Proven ability to develop and execute formal, account-based business plans.


Education and/or Experience:

Bachelor's degree (B.A.) from a four-year College or university or have mechanical aptitude with at least one year experience selling fasteners or related product.


Computer Skills:

To perform this job successfully, an individual should have knowledge of MS Word, Excel and Outlook.




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